Contact Center Services
Your Customers Deserve the Best: Elevate Service Standards with
Our Dynamic Call Center Solutions
CONTACT CENTER
At Imagenet, we offer more than just traditional customer support. Our team of experts help our customers navigate the modern challenges of customer service through consultation, innovative solutions and leading-edge technologies. Our approach of partnering with our customers drives unique solutions and delivers the performance your customers have become accustomed to.
We build innovative solutions for our customers that support truly best-in-class service. We believe in partnering with our customers to design and deploy processes and technologies that support their service needs. Our one-of-a-kind process is complimented by Imagenet’s industry leading support and proven track record.
We deliver world class service
for you
Our staff support model provides talent from across the globe to service your customers. 24/7/365 we service our clients so you never miss a call. Our team of detail-oriented recruiters discover and place the nation’s top talent with skills specific to your CX needs.
Digital Consumer Engagement
Imagenet offers leading support in agent augmentation. Managing support channels are key now, more than ever. Imagenet’s Digital Consumer Engagement solutions provide virtual agent solutions to scale to meet your business’s needs.
Custom Telephony Management Solutions
Take all the guess work out of running a contact center. Our Telephony engineers make hosting an omni-channel support center easy. Leverage Imagenet to host your contact center from start to finish. 24/7/365 world class support allows you to focus on your business.
Elastic Cloud Infrastructure
Our solutions leverage the latest in cloud computing infrastructure allowing our solutions to scale quickly and easily. We are able to deliver services and solutions, when and where you need them at a moment’s notice.
CX Transformation
We have transformed our customers’ support channels through our CX Transformation process. Our team of subject matter experts configure and deploy the latest in ACD and IVR technology. Using advanced chat and chatbot tools we have been able to help our customers support a streamlined consumer experience through innovative support solutions.
Get the Best Solutions
Support Services
Inbound / Outbound Contact Center Support
Member/Provider Support
Pharmacy Patient Support
Pharmacy Retail Support
Provider Data Management
Non-emergent Transportation
Live Chat / Chat Bot
Virtual Agent Support
Workflow Processing
Telephony Services
Custom IVR And ACD
Dedicated ACD Domain Management
DID Management And Provisioning
Professional Voice Recording